“Email is down. Hold Me” -Tina the Tech Writer
When you come into work at 8am, and the first words you hear are “Email is down”, you know the day is going to start off bad. Well, not only is email down, but our entire Internet connection. That makes just about everything I do much more difficult.
I’ve got a call into the ISP, but who knows how long that’s going to take. They couldn’t even acknowledge that there was a problem on their end.
So, one might ask, how is he posting to his blog? Well, I made a dialup connection via a trusty stand-by AOL account. Kept around for just this kind of problem. I am actually connected in the background to one of our remote sites, while on the phone with an idiot technician trying to solve a problem. Figured, as long as I wanted to keep my sanity, I may as well pass the time writing something here, rather than envisioning the ways in which I can strangle this guy.
It’s too late actually.. another 15 ways to kill this SoB just popped in my head. I absolutely loathe this vendor and all the problems that they’ve caused for the last 2 years!
We’re dealing with an outage here, and they are lollygagging around, dragging their feet in helping us solve the problem.. and as always, they want to blame the problem on us. You know what? That’s bullshit. Cause now that we’ve applied your “magic patch”, the problem is still there.. I’m still typing this.. it’s now been 45 minutes.. it was supposed to be 3 minutes.
See, this is what’s called a tangent. I start off by telling you that our Internet is down, and then I shift into primordial violence.
Yeah, this is understandable. I used to work in Tech Support – and loathed it. Sometimes the problem lies with the caller…sometimes with the tech. And when the communication breaks down, its a collassal clusterfuck. So I can sympathize.
So? How many different ways to kill him did you finally imagine?
I’m up to 4711, but I just got off the phone with them, and I may have escalated it to 4712, as the data that is screwed up might not make it back into the system until next Tuesday.
**mutter**